Phoenix West Consulting Group Ltd.
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Frequently Asked Questions

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General
What exactly does Phoenix West do?

We're a financial and business consulting firm. We help with tax services, investments, insurance, registered accounts, accounting and bookkeeping, business consulting, and company registration — for individuals, families, and small businesses.

Do I have to use all your services?

No. Many clients start with one thing — usually a tax return or a bookkeeping cleanup — and expand from there only if it makes sense. There is no bundle requirement.

Is the first meeting really free?

Yes. Roughly 30 minutes, no cost, no obligation, and no pressure to become a client.

Where are you located?

We are based in Vancouver and serve clients throughout British Columbia. Most of the work happens by video call and secure document sharing, and we work that way with clients elsewhere in Canada too.

What languages do you work in?

English and Farsi.

Do we have to meet in person?

Not unless you want to. Video calls and secure document sharing work well for most of what we do.

Insurance & Investments
How are you compensated on insurance and investment products?

Three different ways, depending on the work. On insurance, the insurer pays us a commission when a policy is issued, and a smaller amount in later years while it stays in force — you do not pay us directly and the premium is the same either way. On mutual funds and segregated funds, we are compensated through the dealer we are registered with, out of the fees already built into the fund. On tax preparation, bookkeeping, business consulting and company registration, you pay us a fee and nobody else pays us anything. If a recommendation would earn us a commission, we will say so at the time.

Can you review a policy or portfolio I already have?

Yes, and it's often the most valuable first step. Bring what you have and we'll tell you honestly whether it's serving you.

What if I already work with an advisor?

That's fine. A second opinion costs you nothing, and if your current arrangement is working well, we'll say so.

Tax & Accounting
When should I get my tax documents to you?

Ideally by early March for personal returns. The earlier we have everything, the more time there is to catch things worth catching.

I haven't filed taxes in several years. Can you help?

Yes. This is more common than you'd think, and it's fixable. We handle catch-up filings regularly and can help you approach the CRA properly.

Do you work with self-employed people and contractors?

Yes — a significant portion of our clients are self-employed.

Can you take over bookkeeping that someone else started?

Yes. We'll review what exists, correct what needs correcting, and set up a system going forward.

Do you handle corporate tax returns?

Yes. We prepare T2 returns, the GIFI financial statement schedules that go with them, and the T4 and T5 slips that come with paying yourself out of a corporation.

Newcomers to Canada
I recently moved to Canada. Where do I start?

Usually with a conversation about your residency status for tax purposes, what accounts you're eligible for, and what your first Canadian tax return needs to include. It's a good use of a free discovery call.

Do I need to report income or assets from my home country?

Possibly — it depends on your residency status and the amounts involved. It's important to get this right, and it's one of the most common newcomer mistakes we correct.

Can I contribute to an RRSP or TFSA in my first year?

TFSA room begins accumulating once you're a resident and 18 or older. RRSP room is based on prior-year earned income in Canada. We'll calculate exactly what you have.

Working Together
How do I get started?

Book a discovery call, call us, or send a message. Every one gets a reply within one business day.

How is my information protected?

We use secure document sharing and follow Canadian privacy requirements. Your information is never sold or shared for marketing.

What if I want to stop working with you?

You can end the relationship at any time. We'll return your documents and cooperate fully with any transition.

Still unanswered?

Send the question. Short answers are usually free, and we will say so upfront if yours needs real analysis.

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